Shipping policy
Modalities, terms, delivery charges, shipping and taxes.
Unless otherwise agreed, delivery will be ex carrier - FCA (Production plant of Molteni Vernici Srl in Via dell'Artigianato n. 44, 22063, Cantù (CO - Italy). The Seller will ship the products, ordered by the Customer and confirmed by the Seller, to the Customer at the address indicated by the Customer in the purchase order. The shipment will be executed after the actual receipt of the final purchase price within thirty days from the receipt of the order confirmation e-mail.
The delivery terms indicated to the Customer are orderly and non-essential constituting indicative times for the execution of the order.
Any delays in delivery, except in the case of willful misconduct or gross negligence, shall not entitle the Customer to penalties nor to compensation for direct and indirect damages, nor to accrual of interest nor to termination of the contract. If the Seller anticipates that it will not be able to deliver the products on time, it shall promptly notify the Customer in writing, stating, where possible, the expected delivery date. The parties agree that where the delay, attributable to the Seller, exceeds eight weeks from the originally scheduled delivery date to the carrier, the Buyer may terminate the contract with respect to the products whose delivery is delayed, upon ten days' written notice. Any delay due to force majeure or acts or omissions of the Buyer (e.g., lack of data necessary to deliver the goods) shall not be considered attributable to the Seller.
From the moment the goods are delivered to the carrier (or to the first carrier where there are two or more) they will travel at the total risk of the Customer; any insurance of the products during transport is the sole responsibility of the Customer.
ualora the goods ordered are to be delivered outside Italy the buyer may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be the sole responsibility of the Customer. Molteni Vernici Srl has no control over such costs and cannot predict the amount. Customs policies vary considerably from country to country, for this reason Molteni Vernici Srl strongly advises the Customer to contact the local customs office in advance for further information. Molteni Vernici Srl, moreover, reminds the Customer that when he/she places orders on the site, he/she is considered as an importer and is therefore required to comply with all the legislation and regulations of the country where he/she will receive the goods. Molteni Vernici Srl also informs the Customer that for products shipped abroad, cross-border deliveries may be subject to opening and inspection by customs authorities and for such operations Molteni Vernici Srl has no control or responsibility.
In the event that it is not possible to complete the delivery due to the Customer's absence at the address indicated, the courier will leave a notice or contact the Customer by telephone to arrange for a second delivery or to pick up the goods at one of the nearest branches of the Courier. In no event shall Seller be liable for non-delivery or delayed delivery of the goods.
In any event, Seller shall not be liable for non-delivery or delayed delivery due to acts of God such as: measures of Public Authority, strikes, rationing or shortages of energy or raw materials, transportation difficulties, fires, floods, earthquakes, floods, wars, insurrections, epidemics and/or pandemics. The Seller will promptly notify the Customer of the occurrence and disappearance of a force majeure event.
Upon receipt of the material and prior to signing the document to the Courier delivering the goods, carefully verify that the number of packages delivered is consistent with those quoted on the shipping document. Also verify the physical condition of the packages by checking that they have not been tampered with and/or damaged. In case of obvious damage to the packaging and / or product, the Consumer must affix on the courier's proof of delivery wording ACCEPTED WITH RESERVE by entering the reason directly on the delivery document (for example: missing package, broken package, tampered with package, etc.). The indication “accepted with reservation” is to be considered null or otherwise ineffective where it is not accompanied by the specific reason on the delivery document. Any problems concerning the physical integrity of the product, correspondence and/or completeness of the products received must be reported within five days of receipt via PEO at customercare@moltenivernici.com . By omitting the above procedures, the Customer will not be entitled to claim for compensation.
Unless otherwise agreed, delivery will be ex carrier - FCA (Production plant of Molteni Vernici Srl in Via dell'Artigianato n. 44, 22063, Cantù (CO - Italy). The Seller will ship the products, ordered by the Customer and confirmed by the Seller, to the Customer at the address indicated by the Customer in the purchase order. The shipment will be executed after the actual receipt of the final purchase price within thirty days from the receipt of the order confirmation e-mail.
The delivery terms indicated to the Customer are orderly and non-essential constituting indicative times for the execution of the order.
Any delays in delivery, except in the case of willful misconduct or gross negligence, shall not entitle the Customer to penalties nor to compensation for direct and indirect damages, nor to accrual of interest nor to termination of the contract. If the Seller anticipates that it will not be able to deliver the products on time, it shall promptly notify the Customer in writing, stating, where possible, the expected delivery date. The parties agree that where the delay, attributable to the Seller, exceeds eight weeks from the originally scheduled delivery date to the carrier, the Buyer may terminate the contract with respect to the products whose delivery is delayed, upon ten days' written notice. Any delay due to force majeure or acts or omissions of the Buyer (e.g., lack of data necessary to deliver the goods) shall not be considered attributable to the Seller.
From the moment the goods are delivered to the carrier (or to the first carrier where there are two or more) they will travel at the total risk of the Customer; any insurance of the products during transport is the sole responsibility of the Customer.
ualora the goods ordered are to be delivered outside Italy the buyer may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be the sole responsibility of the Customer. Molteni Vernici Srl has no control over such costs and cannot predict the amount. Customs policies vary considerably from country to country, for this reason Molteni Vernici Srl strongly advises the Customer to contact the local customs office in advance for further information. Molteni Vernici Srl, moreover, reminds the Customer that when he/she places orders on the site, he/she is considered as an importer and is therefore required to comply with all the legislation and regulations of the country where he/she will receive the goods. Molteni Vernici Srl also informs the Customer that for products shipped abroad, cross-border deliveries may be subject to opening and inspection by customs authorities and for such operations Molteni Vernici Srl has no control or responsibility.
In the event that it is not possible to complete the delivery due to the Customer's absence at the address indicated, the courier will leave a notice or contact the Customer by telephone to arrange for a second delivery or to pick up the goods at one of the nearest branches of the Courier. In no event shall Seller be liable for non-delivery or delayed delivery of the goods.
In any event, Seller shall not be liable for non-delivery or delayed delivery due to acts of God such as: measures of Public Authority, strikes, rationing or shortages of energy or raw materials, transportation difficulties, fires, floods, earthquakes, floods, wars, insurrections, epidemics and/or pandemics. The Seller will promptly notify the Customer of the occurrence and disappearance of a force majeure event.
Upon receipt of the material and prior to signing the document to the Courier delivering the goods, carefully verify that the number of packages delivered is consistent with those quoted on the shipping document. Also verify the physical condition of the packages by checking that they have not been tampered with and/or damaged. In case of obvious damage to the packaging and / or product, the Consumer must affix on the courier's proof of delivery wording ACCEPTED WITH RESERVE by entering the reason directly on the delivery document (for example: missing package, broken package, tampered with package, etc.). The indication “accepted with reservation” is to be considered null or otherwise ineffective where it is not accompanied by the specific reason on the delivery document. Any problems concerning the physical integrity of the product, correspondence and/or completeness of the products received must be reported within five days of receipt via PEO at customercare@moltenivernici.com . By omitting the above procedures, the Customer will not be entitled to claim for compensation.